Frequently Asked Questions

Frequently Asked Questions (FAQ)

1. When will my order ship?

Orders are dispatched within 24–48 business hours. Once shipped, you will receive an automated tracking link by email.

2. How long does delivery take?

Standard shipping takes 3 to 7 business days across the continental United States. We ship via USPS, UPS, and FedEx.

3. What is your return policy?

We offer a hassle-free 30-day money-back guarantee. If you are not satisfied, contact us at support@klarnord.shop and we will provide a prepaid return label.

4. Are the tools safe for young children?

Yes! The KOALA DIARY Explorer Kit is crafted from certified child-safe, BPA-free ABS plastic with rounded, smooth edges designed specifically for children aged 3 to 12.